FAQs

1. How to place an order at Gwendolyn.store?

You can easily place an order by visiting our website, selecting the desired product and adding it to your cart. Then, follow the payment instructions to complete the order. If you have any difficulties, please contact our customer service team for assistance.

2. How long does it take to process an order?

We process orders within 7-15 working days after receiving the order. In special cases, the processing time may be longer, and we will notify you immediately if there is any delay.

3. Can I track my order?

Once your order is shipped, we will provide a tracking number via email. You can use this number to track the status of your order online.

4. How much is the shipping fee?

Standard shipping at Gwendolyn.store is $6.99 per order, regardless of size or weight.

5. Can I exchange or return the product?

Yes, you have 30 days from the date of receipt to exchange or return the product if you are not satisfied. Please make sure the product is intact, unused, with the original packaging and labels. Details of the return policy can be found here.

6. What should I do if I receive a defective or damaged product?

If you receive a defective or damaged product, please contact us immediately via email or customer service. We will assist and replace the product for you completely free of charge.

7. How long will it take to receive a refund on a return?

Once we receive and verify the returned product, the money will be refunded to your original payment account within 30 business days. If you have not received your refund within this time, please contact us for assistance.

8. Can I change my shipping address after placing my order?

You can change your shipping address within 24 hours of placing your order by contacting our Customer Service. After this time, we cannot guarantee that the change will be made in a timely manner.

9. Do I need to create an account to place an order?

No, you can place an order without creating an account. However, creating an account will make it easier for you to track your order and save your purchase information for future purchases.

CONTACT US

Email: [email protected]

Working hours: 8am – 6pm (from Monday to Friday)